Aye Finance Recruitment 2020 | Customer Service Manager | Any Graduate/Post Graduate/MBA/PGDM | October 2020 |
Company Name :- Aye Finance
Aye Finance is a leading fintech lender providing business loans to micro-enterprises across India. Headquartered in Gurgaon, it has 170+ branches across 18 Indian States and has a team size of over 2500 employees.
The MSME sector in India is challenged by a funding gap of over INR 5 trillion, as estimated by the industry. Most banks and financial companies had assumed the segment would be unprofitable and too risky, due to lack of formal business documents and small size of the loan. Aye Finance is built around the mission to solving these challenges of funding MSMEs and enabling their inclusion into the mainstream of the economy.
Company Website :- www.ayefin.com
Positions :- Customer Service Manager
Job Location :- Pune
Salary :- INR 2,00,000 – 6,50,000 PA.
- Any Postgraduate – Any Specialization
- MBA/PGDM – Any Specialization
Roles and Responsibilities :-
- Candidate must be a Graduate or MBA background.
- Established working experience as a customer service manager, retail manager or assistant manager
- Experience in managing a good team numbers and Customer Services.
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases and tools
- Awareness of industrys latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Scaled our repeat business with highly oriented team.
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Manager Audit Query.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industrys developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
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